At Palor & Vent, customer satisfaction is a priority. If your order isn’t exactly what you expected, you can request a return within 14 days of receiving your item.

• The item must be unworn, unwashed, and in original condition.
• All return shipping costs are the responsibility of the customer.
• Exchanges are not possible — simply place a new order if you need a different item.
• Items that have been worn, show signs of use, or carry scents (such as perfume, smoke, or other external odors) will not be accepted, even if sent within the return period.
• Items with damage, stains, or missing packaging are not eligible for return.
• Pre-order items are produced on demand and cannot be cancelled once the order has been confirmed or production has started.

This Pre-Order Policy applies to all pre-order purchases placed between February 5 and February 28.

1.⁠ ⁠Shipping Time Frame

Pre-order items require an estimated 3–4 weeks for processing and shipping. This timeframe allows us to ensure quality production and careful fulfillment. Please note that the estimated shipping window may vary due to unforeseen circumstances.

2.⁠ ⁠Payment

Payment for pre-order items is processed at the time of purchase to secure your order. This guarantees that your item is reserved, as pre-order products may be limited in quantity.

3.⁠ ⁠Order Updates

You will receive email updates regarding the status of your pre-order, including confirmation once your item has been shipped. Tracking information will be provided after the order has been dispatched.

4.⁠ ⁠Cancellations & Changes

Pre-orders can only be canceled or modified within 24 hours of placing the order. After this period, the order is considered final and changes or cancellations will no longer be possible.

5.⁠ ⁠Delays

While we aim to meet the estimated shipping timeframe, production or delivery delays may occur. In such cases, we will keep you informed of any changes to the expected delivery schedule.

By placing a pre-order between February 2 and February 28, you agree to this Pre-Order Policy. Thank you for your patience and understanding!