1. General Terms and Conditions

1.1 Applicability

a. General
These Store Policies apply to all visits to the website, orders, purchases, and services provided by Palor & Vent.

b. Acceptance
By using our website or placing an order, the customer agrees to these Store Policies.

c. Amendments
Palor & Vent reserves the right to modify these Store Policies at any time.

1.2 Use of the Website

a. Lawful Use
The website may only be used for lawful purposes.

b. Prohibited Activities
It is prohibited to distribute viruses, malware, or any other harmful software through the website.

c. Termination
Palor & Vent reserves the right to deny or terminate access to the website if these policies are violated.

1.3 Products and Orders

a. Availability
All products are offered subject to availability.

b. Product Information
We strive to display product descriptions, specifications, and images as accurately as possible.

c. Orders
Palor & Vent reserves the right to refuse, limit, or cancel any order at its sole discretion.

2. Shipping and Delivery

2.1 Shipping Costs

a. Free Shipping
Free shipping is available for orders over €99.99 within the Netherlands and Belgium.

b. Eligibility
Free shipping discounts are automatically applied during checkout.

c. International Orders
Additional shipping charges may apply to orders shipped outside the Netherlands and Belgium.

2.2 Order Processing

a. Processing Time
Orders are generally processed within 1–3 business days.

b. Peak Periods
Processing times may vary during holidays, promotional periods, or other high-volume periods.

c. Shipping Confirmation
Customers will receive a shipping confirmation email once their order has been dispatched.

2.3 Tracking Information

a. Tracking
Customers will receive tracking information once their order has been shipped.

b. Customer Responsibility
Customers are responsible for providing accurate shipping and contact information.

2.4 Delivery Times

a. Estimated Delivery Times
Delivery times displayed on the website are estimates only.

b. Variations
Actual delivery times may vary due to carriers, customs inspections, weather conditions, or other external factors.

c. No Guarantee
Delivery estimates do not constitute a guarantee.

d. No Compensation
Delivery delays do not entitle customers to compensation, damages, refunds, or cancellation of the agreement, except where required by applicable law.

3. Returns and Refunds

3.1 Right of Withdrawal

a. Return Period
Customers have the right to return their order within 14 days of receiving the goods.

b. Return Request
Return requests must be submitted via palor-vent@outlook.com.

c. Return Deadline
Returned products must be shipped back within 14 days after the return request has been submitted.

3.2 Return Conditions

a. Product Condition
Returned products must be in their original condition.

b. Inspection
Palor & Vent reserves the right to inspect all returned products before issuing a refund.

c. Diminished Value
If a product has been used beyond what is necessary to assess its nature, characteristics, and functionality, a reduction in refund value may apply.

3.3 Return Costs

a. Customer Responsibility
Return shipping costs are the responsibility of the customer.

b. Return Shipping Fees
Return shipping fees depend on the size of the return shipment:

• Small return shipments, 1 item: €34.99
• Large return shipments, 2 or more items: €44.99

c. Deduction from Refund
Return shipping fees will be deducted from the refund amount.

3.4 Administrative and Processing Fees

a. Processing Fee
An administrative and processing fee of €9.99 will be charged for each return.

b. Deduction
This fee will be deducted from the refund amount.

c. Purpose
This fee covers part of the costs associated with inspecting, processing, and administratively handling returned products.

3.5 Refunds

a. Processing
Refunds will be processed once the returned products have been received and approved.

b. Timeframe
Refunds are generally processed within 14 business days.

4. Pre-Orders

4.1 Applicability

a. Definition
A pre-order refers to a product that is not immediately available for shipment.

b. Acceptance
By placing a pre-order, the customer agrees to this section of the Store Policies.

4.2 Processing and Delivery

a. Processing Time
Pre-order items require a longer processing period than regular orders.

b. Estimated Delivery Time
The estimated processing and delivery period is approximately 3–4 weeks unless otherwise stated on the product page.

c. Estimates
Delivery timeframes are estimates only and may be subject to change.

4.3 Payment

a. Immediate Payment
Payment for pre-order products is processed at the time of purchase.

b. Reservation
Payment secures and reserves the product for the customer.

4.4 Cancellations and Changes

a. Within 24 Hours
Pre-orders may only be modified or cancelled within 24 hours of purchase.

b. Production Started
Once production, processing, or reservation of the product has begun, cancellation or modification is no longer possible.

5. Warranty and Defective Products

5.1 Defective Products

a. Reporting Defects
Customers must report defective, damaged, or incorrect products within 48 hours of delivery.

b. Evidence
Customers must provide clear photographs and a detailed description of the issue.

c. Investigation
Palor & Vent reserves the right to investigate all claims before providing a resolution.

d. Resolution
Where a claim is deemed valid, Palor & Vent may offer a replacement, repair, store credit, or refund at its discretion.

5.2 Warranty Exclusions

a. Normal Wear and Tear
Normal wear and tear is not covered under warranty.

b. Improper Use
Damage caused by misuse, negligence, improper storage, or unauthorized alterations is not covered.

c. Care Instructions
Damage resulting from failure to follow washing or care instructions is not covered.

6. Intellectual Property

6.1 Ownership

a. Content Ownership
All images, photographs, videos, designs, logos, trademarks, product descriptions, texts, and other content displayed on this website are the property of Palor & Vent or are used with permission from the rightful owner.

b. Protection
All content is protected by copyright, trademark rights, and other intellectual property laws.

6.2 Prohibited Use

a. Unauthorized Use
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission from Palor & Vent.

b. Trademark Use
The use of the Palor & Vent name, logos, trademarks, or brand assets without written authorization is strictly prohibited.

6.3 Third-Party Claims

a. Submission of Claims
Intellectual property claims may be submitted to palor-vent@outlook.com.

b. Investigation
All claims will be reviewed and investigated before any action is taken.

c. Unfounded Claims
Palor & Vent reserves the right to reject claims that are unfounded, misleading, fraudulent, or submitted in bad faith.

d. Enforcement
Palor & Vent reserves the right to pursue legal action against parties who infringe upon its intellectual property rights.

7. Force Majeure

7.1 Definition

a. Force Majeure
Force majeure refers to any circumstance beyond the reasonable control of Palor & Vent that prevents the fulfillment of its obligations.

7.2 Examples

a. Logistics Issues
Carrier disruptions, warehouse issues, or distribution delays.

b. Customs and Government Actions
Customs inspections, import/export restrictions, or governmental measures.

c. Technical Failures
Website outages, server failures, payment provider disruptions, or internet interruptions.

d. Natural Disasters
Floods, fires, earthquakes, pandemics, severe weather events, or similar circumstances.

7.3 Consequences

a. Suspension
Palor & Vent may temporarily suspend its obligations during a force majeure event.

b. No Liability
Palor & Vent shall not be liable for losses or damages resulting from force majeure events.

8. Liability

8.1 Limitation of Liability

a. General Limitation
Palor & Vent shall only be liable to the extent required by applicable law.

b. Indirect Damages
Palor & Vent shall not be liable for indirect, incidental, special, or consequential damages.

c. Third Parties
Palor & Vent shall not be liable for errors, delays, or failures caused by carriers, suppliers, payment providers, or other third parties.

8.2 Maximum Liability

a. Maximum Amount
Any liability shall be limited to the total amount paid by the customer for the relevant order.

9. Chargebacks and Disputes

9.1 Customer Contact Before Chargebacks

a. Customer Support
Customers are encouraged to contact Palor & Vent before initiating a chargeback or payment dispute.

b. Resolution Efforts
Palor & Vent will make reasonable efforts to resolve complaints and disputes fairly.

9.2 Chargeback Defense

a. Documentation
Palor & Vent reserves the right to provide relevant documentation to banks, payment providers, and dispute resolution services.

b. Supporting Evidence
Such documentation may include order confirmations, tracking information, delivery confirmations, email correspondence, customer communications, and acceptance of Store Policies.

9.3 Fraudulent Claims

a. Investigation
Palor & Vent reserves the right to investigate fraudulent, misleading, or abusive claims.

b. Legal Action
Where fraud or intentional abuse is identified, Palor & Vent reserves the right to pursue legal remedies.

9.4 Governing Law

a. Applicable Law
These Store Policies shall be governed by and interpreted in accordance with the laws of the Netherlands.

b. Jurisdiction
Any disputes shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.

10. Contact Information

10.1 Customer Service

a. Email Address
palor-vent@outlook.com

b. Contact
For questions, complaints, returns, or general inquiries, customers may contact Palor & Vent using the email address listed above.